Questions

If your goods don’t fit we can replace them once only. It will just cost you the price of postage to return the original item. Goods can only be replaced if they are in new condition and have not been noticeably worn. To make sure you get the right fit first time please see our sizing page.

Please return to:
Gardenware
8 Storie St
CLONTARF QLD 4019

and include the invoice with a note of the replacement size you would like.

We stand behind our products. All products are guaranteed against defects in material or workmanship for a period of 12 months.

Haws Watering Cans are made in the UK. All forged Bulldog Tools are assembled in the UK with the heads being made in India. Any Bulldog products with moving parts eg. secateurs, lawn and hedge shears, tree loppers are made in Taiwan.

All Leyat and Felco tools are made in Switzerland except for the Hand Saws in both brands.

Sloggers Clogs and Splash shoes and Splash Boots are made in the US.

Sloggers Scrub Boots, ACs and Kroten Travelwalkers are made in China.

You can pay by credit card (Mastercard or Visa) or Paypal

Your credit card information is never stored on our server, and is only used during payment authorization with National Australia Bank’s secure gateway.

Our merchant services use SSL encryption, which is an Internet standard and encrypts all of your details, preventing a third party from viewing your information. The instant you reach our checkout page, a padlock symbol at the top or bottom of your screen indicates that you have entered our secure shopping zone.

An internal security system, known as a firewall, protects personal information about you stored in our computer from being viewed by a third party. Information access is restricted within our offices and protected by a secure password.

Most of our orders are sent by Australia Post EParcel. You will be sent a tracking advice email when your order leaves us. For large tool and watering can orders, a signature on delivery will be required. If you are not home when the postie comes they will leave a card for you notifying you to pick up your goodies from the closest post office.

For orders not requiring a signature on delivery, your order will be marked ‘Leave in a safe place out of the weather.‘ If you do not want your goods left unattended please make a note “DO NOT SAFE DROP” in the additional comments box at checkout.

Orders that have long handled tools exceed the length permitted by Australia Post. Your order will be sent via TOLL Couriers. These cannot be delivered to a PO Box so we will require a street address.

Please advise if it is safe to leave your order at the front door if no one is home. There is no re-delivery so if unable to leave at your home the courier will leave a card and you can collect your order from the nearest TOLL depot.

We pride ourselves on the speed in which we send out goods and in most cases we manage to process your order on either the day or the following business day from when we receive it. Southeast Queensland customers should receive their goods overnight. Other areas of Queensland, can take 3-10 business days.

If you have still not received your order after a week it will be well worth contacting your local post office, as often the notification card has blown away and your order is waiting for you there.

Delivery is free for all orders over $49. Orders under $49 will incur a $11 charge for anywhere within Australia.

Sorry but we only send our footwear to New Zealand. Due to the weight of our products, we have found it difficult to keep postage costs reasonable to other countries.

We will email or phone you to advise the item is on backorder and give an approximate guide to when the goods are expected.

If the item is stocked by one of our suppliers, if may be possible for us to order it with our next shipment. There can be a long lead time depending on when we have placed our last order. (Particularly with our Bulldog and Haws products)

If we made a mistake with your order we will send the correct item/s with a reply paid label or bag and you can return the incorrect item free of charge.

If you made the mistake we would ask that you pay the postage to return the incorrect item back to us and we will send out the correct item free of charge.

Yes we can express post if you request. There may be additional charges to cover the cost.

If your order is a gift for someone please advise this in the comments section of the ordering process.

You can click on the ‘My Account’ option at the top of any page of the website.

This will bring you to a page that allows you to register with us.
Just fill out the ‘Register’ section and click the blue button ‘Register’.

You now have an account with us.

Check there are no typos – your log in or password may be entered incorrectly.

If you have forgotten your password, click on the ‘Forgot your password’ link. By doing this you will get a computer auto generated password which you can change once you use this password to log back into your account.

If that still doesn’t work, feel free to contact us either by email or on the phone and we will do our best to help you out.

We wanted to say thanks for shopping with us so we decided to offer points that can be redeemed on future purchases.

For every $5 you spend with us, you will earn 5 points. Please note points will expire after 12 months.

When you have finished shopping, select the View Cart option. This is found beside the Checkout button to the right of your screen.

Here you can view your purchases and redeem points. Below the items you have ordered you can see a box titled Redeem your Reward Points. Enter the number of points you wish to redeem and be sure to click on the Apply Reward Points button.

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