Got a question? We may have an answer.
Below are the most common questions that we get so we have compiled everything in one page for your convenience. Just click on the question to show the answer.
All Leyat and Felco tools are made in Switzerland except for the Hand Saws in both brands.
Sloggers Clogs and Splash shoes and Splash Boots are made in the US.
Sloggers Scrub Boots, ACs and Kroten Travelwalkers are made in China.
Our merchant services use SSL encryption, which is an Internet standard and encrypts all of your details, preventing a third party from viewing your information. The instant you reach our checkout page, a padlock symbol at the top or bottom of your screen indicates that you have entered our secure shopping zone.
An internal security system, known as a firewall, protects personal information about you stored in our computer from being viewed by a third party. Information access is restricted within our offices and protected by a secure password.
For orders not requiring a signature on delivery, your order be marked ‘Leave in a safe place out of the weather.‘ If you do not want your goods left unattended please make a note “DO NOT SAFE DROP” in the additional comments box at checkout.
Orders that have long handled tools exceed the length permitted by Australia Post. Your order will be sent via TOLL Couriers. These cannot be delivered to a PO Box so we will require a street address.
Please advise if it is safe to leave your order at the front door if no one is home. There is no re-delivery so if unable to leave at your home the courier will leave a card and you can collect your order from the nearest TOLL depot.
According to Australia Post these are the delivery time frames for capital cities:
- Melbourne – 2 to 4 business days
- Sydney – 3 business days
- Adelaide – 3 to 5 business days
- Perth – 5 to 6 business days
- Hobart – 3 to 5 business days
- Darwin – 4 to 6 business days.
If you are in a regional area, it will be an extra couple of business days on top of these times.
If you need your order by a certain date, please let us know.
If you have still not received your order after a week it will be well worth contacting your local post office, as often the notification card has blown away and your order is waiting for you there.
If you made the mistake we would ask that you pay the postage to return the incorrect item back to us and we will send out the correct item free of charge.
If your order is a gift for someone please advise this in the comments section of the ordering process. We will send a gift letter with the item stating whom it is from and email or post you the original invoice.
This will bring you to a page that allows you to register with us.
Just fill out the ‘Register’ section and click the blue button ‘Register’.
You now have an account with us.
Check there are no typos – your log in or password may be entered incorrectly.
If you have forgotten your password, click on the ‘Forgot your password’ link. By doing this you will get a computer auto generated password which you can change once you use this password to log back into your account.
If that still doesn’t work, feel free to contact us either by email or on the phone and we will do our best to help you out.
For every $5 you spend with us, you will earn 5 points. Please note points will expire after 12 months.
The GardenWare loyalty program rewards you not only when you shop with us. These are the ways you can earn points towards your next purchase at GardenWare:
1. Earn points when you shop.
For every dollar you spend at GardenWare, we match it with a single point to your account. For example, a purchase of $50 will give you 50 points that you can spend on discounts for your next purchase.
2. Earn points by signing up.
When you initially sign up for an account with GardenWare, you automatically get 100 reward points credited to your account.
3. Earn points when you review a product.
Give one of our products a review and you can receive 50 points when your review or rating gets approved.
Here you can view your purchases and redeem points. Below the items you have ordered you can see a box titled Redeem your Reward Points. Enter the number of points you wish to redeem and be sure to click on the Apply Reward Points button.