Active Casuals Archives

Guarantee

We stand behind our products 110%. All products are guaranteed against defects in material or workmanship from a minimum of 12 months. In addition, we guarantee to meet or exceed your expectations. If you are not fully satisfied, please return the item within 30 days for a 110% refund.

That's right, if you are not entirely happy with your purchase you can return it within 30 days for 10% more than you paid for it!!

If your goods don't fit we keep replacing them until they do. It will just cost you the price of postage to return the original item. Goods can only be replaced if they are in new condition and have not been noticeably worn. To make sure you get the right fit first time please see our sizing page.

Delivery

Delivery is free for all orders over $49. Orders under $49 will incur a $5.00 charge for postage anywhere within Australia.

How are goods sent?

Most of our orders are sent by Australia Post EParcel. You will be sent a tracking advice email when your order leaves us. For large tool and watering can orders, a signature on delivery will be required. If you are not home when the postie comes they will leave a card for you notifying you to pick up your goodies from the closest post office.

For orders not requiring a signature on delivery, your order be marked ‘Leave in a safe place out of the weather.‘ If you do not want your goods left unattended please make a note "DO NOT SAFE DROP" in the additional comments box at checkout.

Orders that have long handled tools exceed the length permitted by Australia Post. Your order will be sent via TOLL Couriers. These cannot be delivered to a PO Box so we will require a street address.

Please advise if it is safe to leave your order at the front door if no one is home. There is no re-delivery so if unable to leave at your home the courier will leave a card and you can collect your order from the nearest TOLL depot.

How long will it take to receive my goods?

We pride ourselves on the speed in which we send out goods and in most cases we manage to process your order on either the day or the following day from when we receive it. South East Queensland customers often receive their goods overnight. Another areas of Queensland can take up to 3 business days.

According to Australia Post these are the delivery time frames for capital cities

Melbourne - 2 to 4 business days
Sydney - 3 business days
Adelaide - 3 to 5 business days
Perth - 5 to 6 business days
Hobart - 3 to 5 business days
Darwin - 4 to 6 business days.

If you are in a regional area, it will be an extra couple of business days on top of these times. If you need your order by a certain date, please let us know.

If you need to track your order, please use the tracking number and link provided it the ‘Track Advice’ email that you would have received or contact us.

Ships in 2 Weeks?

Some ranges we do not keep stock of and place weekly orders from our suppliers based on what our customers have ordered that week. They are then sent out to you with whatever other products you have ordered.

Sizing

If your goods don't fit we keep replacing them until they do. It will just cost you the price of postage to return the original item. To make sure you get the right fit first time please see our sizing page.

Bulldog Edging Knife T
Rated 5 out of 5
by Robertiton
Premium Women's Clog Insole
Rated 4 out of 5
by Marjorie
Sloggers Womens Premium Clogs
Rated 5 out of 5
by Marjorie
Sloggers Scrub Boots Men's
Rated 5 out of 5
by Colleen
Scratch Protectors Garden Gloves
Rated 5 out of 5
by Colleen
Premium Mens Insole
Rated 5 out of 5
by Peter Rhimes
Bulldog 4 Prong Compost Fork
Rated 5 out of 5
by Robyn
Wizard Rubber Rake
Rated 5 out of 5
by Clive
Sloggers Mens Premium Clogs
Rated 5 out of 5
by Luke Ryan
One-Litre Indoor Copper Can
Rated 5 out of 5
by ivana janousek

The clogs are great and I can’t wait to get my husband a pair. I never thought they would be so comfortable, your service has been excellent to match the quality of your product.

Jane Harper Morayfield (QLD) , Veterinary Nurse,

Clogs arrived ok, and we love the service, it’s great.

Jan Schilling Nimbin (NSW) , Furniture maker

“I purchased 2 pairs of premium clogs, one pair for myself and one for my mother in law. We are both wrapped – they are just fantastic. I wear mine everywhere (except bed), just slip on and off.”

Heather Robinson Flinders Island (TAS), Registered Nurse

I have just received my Sloggers Splash shoes, and I am so pleased with them. The quality is of a very high standard. They feel so comfortable. Your mailing service is excellent .

Lynne

Dear Gardenware, just to say Thankyou for the wonderful service and quality of products that you offer, I wont hesitate in recommending you, with many thanks

Elizabeth

The Scrub Boots you sent me are the best and are perfect for the garden and the property work I do. Delivery was prompt and presentation was excellent. Thank you and I shall be doing business with you again.

Sue Baines

Dear GardenWare team, Thank you so very much for your excellent service. My order arrived on Tuesday. I was hopeful, but I didn’t think it possible (given I placed my order on Monday), that my pest guards would arrive prior to the Wednesday EKKA (peoples day) holiday so I could establish new garden beds (safe from invading chickens) on my day off. Thank you too for my lovely new gardening gloves. What a lovely and welcome surprise! My pair has holes and on last legs. How fancy was I yesterday sporting my new gloves!

Rhonda Safi

Many thanks for your brilliant service! Absolutely marvellous! I have already received my two orders and am delighted with both purchasers and astounded at your prompt service. I look forward to ordering more garden-ware from you.

Fran Dowe

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