1. What if my purchase is not the right size?
If your goods don't fit we keep replacing them until they do. It will just cost you the price of postage to return the original item. Goods can only be replaced if they are in new condition and have not been noticeably worn. To make sure you get the right fit first time please see our sizing page.

2. What guarantee comes with my purchase?
We stand behind our products 100%. All products are guaranteed against defects in material or workmanship for a period of 12 months. In addition, we guarantee to meet or exceed your expectations . If you are not fully satisfied, please return the item within 30 days for a full refund.

3. What payment options are there?
You can pay by credit card: mastercard, visa or bankcard. Alternatively you can send a cheque or money order to the address below, or pay by direct deposit to: Gardenware, NAB, BSB: 084620, Acc: 57055 5315

4. Are my credit card and personal details safe?
Our merchant services use SSL encryption, which is an Internet standard and encrypts all of your details, preventing a third party from viewing your information. The instant you reach our checkout page, a padlock symbol at the top or bottom of your screen indicates that you have entered our secure shopping zone.

An internal security system, known as a firewall, protects information about you stored in our computer from being viewed by a third party. Information access is restricted within our offices and protected by a password.

5. How are goods sent?
At present most goods are sent by Australia Post. The exception to this is if we don't have your item in stock and then we will send it straight from our suppliers warehouse to avoid delay by Star Track Express.

6. How long will it take to receive my goods?
We pride ourselves on the speed in which we send out goods and in most cases we manage to process your order on either the day or the following day from when we receive it. South east Queensland customers should receive their goods overnight, other states capital cities between 2 and 3 days and more remote places it may take a up to 4 or 5 working days.

7. What are the postage and handling charges?
Delivery is free for all orders over $100. Orders under $100 will incur a $8.50 charge for anywhere within Australia

8. Does the price include GST?
Yes. All prices are inclusive of GST.

9. Do Gardenware send overseas?
Yes. We can send your goods anywhere in the world to you, there will of course be extra delivery charges. Contact us and we can give you some shipping options.